By its very nature, being a reporter means having adversarial working relationships with at least a handful of government spokespeople and flaky PR reps. But not all flacks are created equal. As a former TV news reporter, Juan Diasgranados — a public affairs manager for Miami-Dade Corrections & Rehabilitation — understands the demands of journalists' deadlines and acts accordingly. And he doesn't stop at simply responding to questions. Diasgranados is continually pitching story ideas, such as telling reporters about an effort by correctional officers to bring hot meals to unpaid prison guards during the federal government's shutdown in January. Most important, Diasgranados is friendly, frank, and fast — everything a flack should be.