Helen Arnold and her service dog Troy went into the restaurant when an employee told her to leave because pets weren't allowed. Troy was wearing a sign on his back stating "don't pet me I'm working."
When Helen tried to school the employee on the American with Disabilities Act, the employee wanted no part of the law or general niceness and told Arnold and Troy "get out of my restaurant."
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Under the Americans with Disabilities Act (ADA), "businesses and organizations that serve the public must allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go."
Burger King's corporate office, located in Miami,released a statement apologizing for the incident, stating that guidelines dictate "when a guest enters a restaurant accompanied by a service animal, any well-behaved animal will be allowed to remain in the restaurant."
Arnold, a member of the Lion's Club, an organization that helps visually-impaired people, has hired attorney Roger Messer, who stated "We have the right to sue in federal and state court. I don't like to make threats on TV, but I will cross that when it happens."