Shows like Mad Men and Magic City help us realize that some aspects of life were better back in the day. Miami's press flack extraordinaire, Lisa Palley, does the same. She doesn't rely solely on emailing press releases en masse to everyone on her contact list; Palley actually addresses her emails to the individuals with whom she is trying to connect (usually with a friendly little note). And unlike most public relations personnel who seem to communicate via email alone, Palley also does the unthinkable — she picks up the phone and calls. That personal touch might be why she is the official public relations maven for Miami Book Fair International and the Knight Arts Foundation. She also works with Book & Books and Vizcaya Museum and Gardens and has worked with the Miami International Film Festival, the Miami Gay & Lesbian Film Festival, the Human Rights Ordinance Campaign (SAVE Dade), Pride Miami Beach, and Planned Parenthood. The dame's got class — and it shows in the way she does her job.