As an adjuster for North Miami Beach-based Argus Fire & Casualty Insurance Company, Susan Varela knew this better than anyone. But 32 years in the industry didn't keep her from getting burned by her former employer.
In a lawsuit filed last September, Varela claims that Argus fired her for blowing the whistle on the company's practice of inventing reasons to deny or delay legitimate insurance claims. She claims that none other than Argus CEO and part owner Richard Parrillo Jr. "ordered [her] to... delay in the payment of legitimate claims."
She even accuses Parrillo of creating "a fraudulent reinsurance scheme involving Hurricane Wilma" in which Argus lumped unrelated damages into Wilma claims in order to recover hundreds of thousands of dollars from other companies. Parrillo could not be reached for comment.
According to the lawsuit, Varela's complaints about that "scam" were ignored to such an extent that she had a nervous breakdown. Then, last March, Argus executives accused Varela of overpaying on customer's insurance claims. The affront allegedly sent Varela into near cardiac arrest: The lawsuit claims she "collapsed in the work place" and was hospitalized for five days.
Finally, the legal complaint continues, in late March an Argus executive took Varela out to lunch and told her she was fired.
Varela's lawsuit insists she was fired over her objections to Argus's "wrongful insurance practices" and her "refusals to follow directives... in violation of laws." If true, that would break a Florida law protecting whistle-blowers. But Charles Grimsley, chief legal officer at Argus, says Varela's lawsuit is bogus.
"We believe it to be unfounded," he says. "Ms. Varela is your classic disgruntled employee."
Varela and her lawyer refused to speak with Riptide, but others in the insurance industry say shadiness abounds.
"None of it surprises me," says attorney Ken Duboff, who has more than 60 lawsuits pending against Argus alone. "But not just because it's Argus. The nature of the insurance industry is that way. They don't go out looking for coverage. They look for ways to deny coverage."
In fact, by some measures, Argus is one of the more honest insurance companies in South Florida, he says.
If that ain't a kick in the junk, we don't know what is.