Comcast Gets Lost in Translation

On Twitter this weekend I started seeing tons of "#amazonfail" tags. Apparently it was some sort of technoglitch that temporarily removed rankings from non-explicit books about homosexuals. A lot of people thought it was a purposeful move, and staged something of an online protest through the powerful means of twitter tags, before they found out it was an honest mistake.

Comcast might be in for a similar problem. Seems that when one Miami-area customer went to check out the rates for internet service on their site in English and then in Spanish he was presented with two different deals. English-speaking costumers could get 12 Mbps (megabits per second) service for $42.95 per month or 16 Mbps for $52.95, while Spanish-speaking customer were presented with an offer of $42.95 for 6 Mbps, or $52.95 for 8 Mbps.

Comcast promised to get to the bottom of it, but when Consumerist contacted representatives today, they were still waiting to hear back on an official explanation from higher-ups.

I've got Comcast service at home for what it's worth, and while I have an English-only deal it seems, sometimes I'm lucky to get the Spanish-only speeds.

We use cookies to collect and analyze information on site performance and usage, and to enhance and customize content and advertisements. By clicking 'X' or continuing to use the site, you agree to allow cookies to be placed. To find out more, visit our cookies policy and our privacy policy.

Newsletters

All-access pass to the top stories, events and offers around town.

  • Top Stories
    Send:

Newsletters

All-access pass to top stories, events and offers around town.

Sign Up >

No Thanks!

Remind Me Later >