Would You Like Pakora with That? Fast Food Outsourcing Orders.
Jack in the Box is apparently testing a program to outsource their drive-through orders, routing requests for burgers and shakes to call-takers outside the country. The program is getting its first test run in Charlotte, North Carolina, where folks innocently pulling up to the order box are being taken for a ride. Let's face it, it's hard enough to get an order from a drive-though that hasn't been totally screwed up, even if you're talking to somebody 10 feet away who's spent the last 16 years speaking some approximation of English. And if my last go-round with a Sprint customer serviceperson in New Delhi is any indication of the kind of accuracy you can expect, I'd say you have about a 25 percent chance of receiving anything you remotely recognize as food (and thanks for asking, it's been six months, and I STILL haven't received my "rebate"). Let's close our eyes and try to imagine the exchange:
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