Air traffic is at record levels the world over. Miami International is running at full capacity. So stressful is a rather understated way to describe the job of guiding thousands of planes filled with hundreds of thousands of lives. And directing those who do all the directing adds another level of intensity. But that's what Raymond R. Johnson does as operations manager at Miami Air Route Traffic Control Center. He has direct supervision of seven First Line air-traffic-control supervisors, who in turn supervise fifty-five air-traffic controllers. Johnson also is responsible for the daily shift operation of the entire Air Traffic... More >>>