Miami-Dade Transit Discovers the Power of Email and Text Messages
In Boston, citizens can now download an iPhone app that lets them send their complaints directly to city hall. In Miami, we now have... um... text messages and emails to let you know when Metrorail is down.
"The Miami-Dade Transit Rider Alerts system is another example of how we're using the latest technology to improve communication with our customers by providing them with real-time information about service issues that could impact their commute with us," says MDT Director Harpal S. Kapoor.
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