i went a couple weeks ago, and it was my first time ever being around guns. the guys at the counter and the range officer at the lanes were nice and very helpful. they have rental packages for their guns, and the price is reasonable for everything you get (lane, gun, ammo, target, ear & eye protection, and the expertise of the range officer). if the range officer were a jerk, this would've been a bad experience; as it was, he was nice, patient (he had to teach me how to shoot!), and just generally seemed to care about his job.
also, i have to add that no one there was what i would call a "gun nut." i mean someone who's not socially adjusted and is just weirdly obsessed with guns. these guys are knowledgeable, but they're also normal and approachable.