BEST PUBLIC RESTROOM Miami 2004 - Houston's
Houston's understands that business types out for a three-martini lunch are not going to leave the comforts of the executive washroom at the office for just any old port-a-potty. That's why Houston's has taken steps to ensure that a trip to its throne will leave customers feeling like royalty. A long hallway separates the WC from the hustle and bustle of the rest of the restaurant. The full-length windows facing Miracle Mile add a nice touch of scenery along the way. Customers open the door and are greeted by chic stainless-steel sinks and wastebaskets. Guys will rejoice over the fans just above each urinal that blow a sweet breeze downward. But for men and women alike, it's the attention to detail that makes these restrooms restful. The Houston's management style might best be described as fussy. (Some would say totalitarian.) So it won't come as a surprise that the black-clad servers are required to inspect the bathrooms every 30 minutes. They have a checklist of items that must be in place. The double rolls of toilet paper, for example, must display a "cascading" effect. In other words, the flap must be pulled from the top, not the bottom. Also servers are required to count the hand towels by the sink. If they have fallen below the 35 mark, they must be replenished to exactly that amount -- flap facing down, of course.