A slightly built fellow with shockingly red hair and an engaging manner, Kaplan is the guy who gets to answer the same question again and again: What's wrong with Miami voters? As spokesman for the Miami-Dade County Elections Department, Kaplan is courteous, helpful, and prompt. And he doesn't go home early. Which is good, because ever since the elections department moved from downtown to Doral, it's a pain to get out there and see him.