Part records technician, part social worker, part comedienne, Minnie Bishop is a pleasant surprise when you walk into the Miami Beach Police Department's snazzy building at 1100 Washington Avenue. Even if it's five minutes till closing time, Bishop will deal with your problem without the hostile stare we've come to expect from government service workers. With a hearty laugh and a "Hold on, baby, we'll see what we can do for you," Bishop swings into action, brown eyes sparkling behind wire-frame glasses. She can help a domestic-abuse victim needing a battery report, fax police documents to the U.S. Attorney's Office, and keep up on the office gossip all at the same time. Bishop also has a million stories for every occasion, some sad, some funny, whatever she thinks you need to hear. "I've laughed at my desk and cried at my desk," she says.