Ungurait is the spokesman for one of the most overworked and politically perilous government offices anywhere. Yet he remains helpful and straightforward in the face of even the most taxing demands. No question is too small, no fact too obscure. Ungurait will research and promptly report back. The infrequent times he can't dig up all the details or answer you immediately, he'll apologize and get on with the job. That inspires confidence, which is almost an oxymoron when applied to the world of flacking.