@jose_d_duran

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp It’s stressful enough trying to get my life back together after Irma, I didn’t need your employees making it more difficult.

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp Your customer service is extremely poor and you should be ashamed. I don’t know if I’ll stay at a Hilton owned hotel ever again.

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp After 29 hours and countless calls, I finally got someone to help me no thanks to anyone else.

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp 2/2 Going on 2 days now. This is an unacceptable standard of customer service.

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp 1/2 I was mischarged for a FEMA-paid stay at Gates Hotel South Beach. Nobody will answer my calls, nobody willing to help me.

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Jose D. Duran

Jose D. Duran

Jose D. Duran has been the associate web editor of Miami New Times since 2008. He's the strategist behind the publication's eyebrow-raising Facebook and Twitter feeds. He has also been reporting on Miami's cultural scene since 2006. He has a BS in journalism and will live in a Miami as long as climate change permits.

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