Miami's pool of capable waiters has always been shallow; the addition of so many new restaurants over the past few years has made it worse. Vino & Olio's staff exhibited many of the same characteristics of those found at other recently opened establishments: They were friendly, accommodating, unpretentious, and seemingly enjoyed their new experience of waiting tables. That's a good start, as enthusiasm and a pleasing personality are real service attributes. The staff here, however, has clearly not been trained well, and management might as well be nonexistent.
At the close of one of our meals, when there were just six diners in the restaurant, we waited close to ten minutes for dessert menus after our entrée plates were removed; the manager was hanging out in the kitchen and our waiter was at the bar with his back to the room. Service is not even close to what it should be — especially for a venue where appetizers are $16 to $20; pastas $18 to $22; entrées $28 to $35; and desserts $8 to $12. When it comes down to it, Vino & Olio is not close to what it should be either.