By Chuck Strouse
By Scott Fishman
By Terrence McCoy
By Ryan Yousefi
By Ciara LaVelle, Kat Bein, Carolina Del Busto, and Liz Tracy
By Pepe Billete
By Ryan Yousefi
By Kyle Swenson
Inside the lobby of the Ritz-Carlton South Beach, businessmen sip mint-infused lime water next to a display of diamond rings. Four-foot-tall vases of wild orchids vie with flat-screen TV sets for attention, and the ocean crashes just yards from the entrance.
Behind the scenes, things are not so pretty. Haitian-born chambermaids at the hotel have filed at least three federal discrimination complaints in the past six months, claiming leaders of the housekeeping department refuse to work with anyone from the island.
1 Lincoln Road
Miami Beach, FL 33139
Category: Hotels and Resorts
Region: South Beach
In the past six months, workers say, five maids — all of Haitian descent — were fired without cause. They finger assistant director of housekeeping Sandra Zuluaga, who is Colombian, and housekeeping supervisor Marcia Evans, who is Jamaican.
Olga Jean-Jacques is a five-year employee who claims she was canned without cause. She says Evans told her: "Haitians are born from the behind, and Jamaicans come from the vagina."
The 49-year-old immigrant began changing bed sheets and scrubbing toilets for the Ritz in 2005. With barely any English skills, she believed there were few other places she could get hired. She worked long hours and "was always loyal" to the company. She was given no reason for her termination last July, she says.
Another maid in her late 40s, who asked not to be named, was let go soon after. "They don't want to work with us," she asserts in soft Kreyol.
Paul Cookley, director of marketing for the hotel, says the complaints are unfounded but declined to discuss the cases in detail. "We are aware of the charges of discrimination by certain former employees at our South Beach hotel... The Ritz-Carlton values diversity."
(He noted Zuluaga and Evans "are not going to be commenting" on the allegations.)
But the problem is not just among former employees. Explains a third Haitian worker: "I feel so hurt I want to cry... I don't think I can go back there."