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Slot Machine Ripoff at Gulfstream
A casino theft ring spooks the Sun-Sentinel
By Bob Norman
Published: November 8, 2007
The Florida Department of Law Enforcement is investigating an alleged slot-machine theft ring by employees at Gulfstream Park Racing & Casino.
This is the first potential scandal for the fledgling industry, which is both heavily regulated and heavily taxed by the state. And I'm the one bringing you the news for one reason: The largest newspaper in Broward County, the Sun-Sentinel, had the story first but got cold feet and decided not to publish it.
Before we examine the Sun-Sentinel's apparent cowardice, let's look at the emerging scandal at Gulfstream, one of the county's four pari-mutuels and the first to unveil voter-approved, Las Vegas-style slot machines last year.
FDLE spokeswoman Paige Patterson confirmed that her agency, which has a regulatory office on Gulfstream grounds in Hallandale Beach, is criminally investigating the casino, although she declined to provide any details.
The investigation is centered on promotional cards used to generate interest in the slot machines, according to sources in the gambling industry and in Tallahassee.
Local casinos provide patrons with the cards, which usually hold $25 to $100 worth of "non-redeemable credits" to play the slots. Patrons can cash in any winnings beyond the card's originally assigned value.
Gulfstream employees are alleged to have exploited the promotion either by playing with large amounts of money on the cards or by their unauthorized selling. Cards used to test the machines also may have been involved in the scam, sources say.
Sources also indicate that a Gulfstream executive has been removed from his post while this investigation continues. Gulfstream spokesman Mike Mullaney was almost laughably coy about this. When I asked whether the executive in question had been fired, Mullaney said, "I haven't seen him around in a while."
Mullaney downplayed the investigation. But Gulfstream's filings to the state reveal that hundreds of thousands of dollars may have been involved in the alleged scam.
Gulfstream reported that it gave out a whopping $1,051,000 in nonredeemable credits during July and August. In that same period, Mardi Gras Gaming, a larger casino that does about twice the slots business of Gulfstream, reported using only $108,000 of the credits.
Since the investigation began, Gulfstream's numbers have come back in line, according to state filings. In October, the casino reported using just $107,986 in nonredeemable credits, a huge decline from previous months.
Mullaney claimed he wasn't aware of those numbers. "I'll have to defer to our accounting department about that," he said. "If there is an investigation, any comment I make could jeopardize it."
Mullaney did offer that he had heard people were speculating that millions of dollars were involved in a Gulfstream theft. "I can't imagine it's millions of dollars," said. "That boggles the mind."
Mardi Gras President Dan Adkins said the Gulfstream investigation could have far-ranging effects on the industry, which is already hampered by an effective 62-percent tax rate.
"To have something like this, which is a scar, a black mark, on all the hard work we've done — it hurts me," he said.
Mardi Gras would have caught the anomalous numbers immediately, Adkins said, due to its "controls and sophisticated accounting system."
State Sen. Steve Geller, who confirmed that the FDLE investigation involves allegedly misused nonredeemable credits, said pari-mutuels are so strictly regulated that any scams are bound to be discovered sooner or later. "It's impossible to get away with, but the higher up the ladder it goes in terms of management, the longer it takes to get caught," he said.
Mullaney said Gulfstream has fully cooperated with the investigation. "As a gaming enterprise, integrity and dignity and credibility are of utmost importance to us," he said. "It's in our best interest to play ball with FDLE, which is stationed here anyway."
Meanwhile, Mullaney said the first call from the media about the investigation did not come from me but from Sun-Sentinel reporter John Holland.
Mullaney said Holland asked him questions and told him the daily newspaper was going to publish an article about the investigation nearly two weeks ago. "But the days came and went without a story," Mullaney told me. "I wasted two dollars and five cents on the Sentinel looking for that story."
So what happened?
Holland declined to comment. Sources at the Sun-Sentinel say his article about the investigation was edited and vetted by a lawyer, then killed at the last minute.
Earl Maucker, the paper's executive editor, at one point told Holland to speak with a Gulfstream executive who wanted the story spiked, a veteran Sun-Sentinel reporter said. Gulfstream regularly runs large ads in the Sun-Sentinel. Maucker did not return my calls for comment.
Others at the Sun-Sentinel say they heard the story was not published because editors were concerned that it used unnamed sources and because editors were worried that such news could harm the gambling industry.
Some in the newsroom were angered by the decision. "A lot of people are upset about it," one reporter told me.
The Sun-Sentinel's circulation has plummeted lately. At the same time, the paper is undergoing what its management calls "transformative change." To some degree, this entails blending reporting with advertising and marketing. The idea is to better serve advertising clients as well as readers, even as readers fall away. Traditionally, reporting has been kept strictly separate from the interests of advertisers.
The fate of the Gulfstream story in the Sun-Sentinel's newsroom could be a sign that the paper is not just bridging departments but that its hunt for revenues in an increasingly grim industry has overtaken its journalism — which would be far worse than whatever happened on the slots floor of a local casino.









You want the story and the truth ask me. I worked for Gulfstream and know some details. I am owed money by Gulfstream and they let me go possibly due to this bonus money owed. I recieved calls saying they would pay me by two supervisors and then one calls a week almost two weeks later and says Bill Murphy will not allow the bonus to be paid. It is going to go furthur with Attorneys I guess.
Steven Dorman
Former Gulfstream Casino Host and GSR
Comment by Steven Dorman — November 9, 2007 @ 06:34PM
Steve, you are such a cage rattler!!! We love you though. Hope you get your money.
Comment by anonymous — November 10, 2007 @ 09:55PM
not completely true....remember the mega monday promotion where everybody and their mother could double a coupon;.....even off a pubix receipt.
dont slam bill murphy . this has to do with the degenerates that were working the floor and had serious drug problems......
Comment by disbelief — November 10, 2007 @ 11:32PM
READ THIS LINK 4 d TRUTH...
http://www.topix.net/forum/source/south-florida-sun-sentinel/TIG6GSSEF5D65VMQ2
Comment by Billy the Goat — November 11, 2007 @ 10:34AM
It was not only on the casino floor. But the problem starts at the top. Marketing and food & beverage are all a joke. If you are the president the problems are your responsibility. If the president knows nothing about the casino business this may be part of the problem. If HR hires or learns about people and does nothing this is a problem. This is not caused by one person. It is caused by total ineptitude and simply being not the right people for most of the decision making positions. All business has a few bad apples. But the business would still be run right if they had the right people top positions. The problem started when the establishment first opened under this ownership and management. Just a few of the facts facts. Magna Entertainment loses money at a number of their facilities throughout the country.
Comment by Joe — November 11, 2007 @ 12:49PM
The Gulfstream casino bills itself as South Florida's premier entertainment venue, It's anything but. The place is laughable and boring to no end. The employees are treated like garbage and their is no communication amongst the employees and mgmt. Things just happen their and people just hope for the best. You can't run an organization like this based on a wing and a prayer. You have to have at least a somewhat decent person at the helm, no offesnse to the current mgmt but your leadership sux balls. I believe that a change must take place in order to make this beautiful property flourish. It has all the right tools to do so EXCEPT the mgmt keeps smoking crack and sniffs coke and just screws it all up. Helen Hunt she is in charge of marketing and events I think, she needs to be fired right now, yesterday even. The billboard signs off of I-95 are a pathetic joke, the blue and gold motif evoke the color schemes of a synogogue(no offense to my fellow jews, havva nagila). C'mon people this is South Florida, not only jewish people live here, hispanics and blacks also gamble. So please, please, pleaaaaaaaaaassssssssssssssssssssssssssssssssssssssssseeeee get on the ball and make this muther a real casino. Thats all folks, be humble and be silent but get it done.
Shalom
Comment by Chuck U Farley — November 12, 2007 @ 06:23PM
The last comment is a joke and just a stupid point of view. Hunt should be fired due to poor results, communication, delays and just total incompetence. Maybe it is due to her drinking problem. But advertising (monthly player calendars were for months late. Different as far as what the guest received and not returning calls to guest. As for the place being boring, it is a horse racing facility. The CEO, president and most running the operation are horse people and horse racing lovers. In fact you may catch them placing a bet, as this is a common event. Walk into the casino and what do you see by the front door. Then tell me I am wrong. Their knowledge of the demographics and the casino business is just very much lacking. This is the Joke.
They spend tens of thousands on a Halloween party and there is no way a realistic business proposal can recoup this money and in fact turn a try and make a profit. And they say they are not making money. It is decisions like this that are the core of the problem. And another reason Hunt should be replaced. But there is someone over her that gives their OK. Is not the person running the marketing department a person that was once replaced? I believe for poor performance and misguidance, now again running the department. I guess put simply not getting the job done. But yes the billboards are poorly done but at this point to say it look like a synagogue or remind you of something else is a joke in itself. Oh yes were do you go to get a decent and reasonable bite to eat in a nice atmosphere during the week in the casino or on the premises. This is just part of the problem and what makes it simply not work. There is no place at this time
Comment by Joe — November 13, 2007 @ 11:31AM
Where the heck did all the comments go that was on sun-sentinel.com's story? That paper must be really scared something was going to come back on them for all the honesty spilling into the comments.
As freakin' crazy of a place it is to work with the constant disarray EVERYWHERE, I miss it. I miss my friends. Y'all keep your heads up and things can only get better.
That is a good question though. Why is Susan Hunt still working there? She's bulletproof. That's my favorite term. :)
Comment by Stephanie — November 13, 2007 @ 07:43PM
Hunt is still there because if she were to leave the bar would loss not only there best customer but there will be a big drop in revenue. And F&B is already a joke and losing more money then any other department. Why then did the close Ten Palms Monday through Thursday. Maybe they should just lease this space like Christy Lee's out.
Gulfstream and its operators can not seem to run anything properly. Not to mention how they treat their most valuable resource, their guest. Which are leaving in droves after being insulted and ignored.
Comment by Mary — November 14, 2007 @ 11:35AM