Gumbo Limbo

Christabelle's Quarter serves up the Very Big Easy in the Grove

Joe Rocco

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Christabelle's Quarter, 3157 Commodore Plaza, Coconut Grove; 786-517-5299. Open for dinner Monday through Thursday 5:30 to 10:00 p.m., Friday and Saturday 6:00 to 10:00 p.m.

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My wife and I were graced with a special dinner guest when we dined at the grandiose new Christabelle's Quarter in Coconut Grove: Bozhan Arizankovski, our 17-year-old summer visitor from Sköpje, Macedonia, whom we have known since he was a wee lad. He is an extremely smart young man; exhibits polite, Old World manners; and loves hip-hop. (When he told me this, I was luckily able to think quickly on my feet and apologize for our stereo being broken.) Bozhan had never been outside his country before, and was just two hours removed from his first intercontinental flight, so I figured a gargantuan restaurant specializing in unique American regional cuisines (Cajun/Creole), with unique American regional music (live Dixieland jazz), would be a splendid way to instantly introduce him to our unique (and oversize) American quality of life. On this Friday evening, however, Christabelle's was more madhouse than restaurant — and I'm not even referring to O.J. Simpson holding court in the third-floor lounge.

You've heard of the Big Easy? This is the Very Big Easy — three sprawling floors accessed by a grand staircase (and elevator). Owners John El-Masry and Kim Koch commissioned architect Carlos Perez da Costa to whimsically re-create the Bourbon Street style of French Louisiana architecture — inside and out. He has done so magnificently, achieving a N'awlins courtyard ambiance by way of a brick wall façade broken up by wood shutters on faux windows, and ornate wrought-iron railings ringing the perimeter. Diners peering down from those railings are privy to a bird's-eye view of the foyer below, which is filled with tables and a 1200-gallon exotic fish tank. The rest of the rollicking décor is a gaudy gumbo of flickering gas streetlights, stained glass ceiling domes, murals, tapestries, 40 chandeliers, a fireplace, and three 60-foot-long antique mahogany bars (one per floor). There is an outdoor patio on the top level.

We had tried making reservations a few days earlier, but because the restaurant was booked solid, we went with the back-up option: appetizers at the second-floor bar, which placed us amid a mash of club thumps from the upstairs lounge and live jazz from the other end of the room. It's difficult to say if the mix worked, for the cacophonous din of the crowd pretty much drowned it out. The place was as loud as Friday-afternoon happy hour at Mardi Gras, and even as loud as restaurant/bar neighbor Mr. Moe's, which is owned by the same folks as Christabelle's.

Our first plate contained a three-pound mound of steamed Louisiana crawfish culled from the Mississippi basin. They emitted a scintillating scent of cloves and Old Bay seasoning, but the bodies, which have to be sucked from the shell, were puny — not the sweet, meaty morsels one would hope for. Bozhan seemed less than enthralled with what he described as "thumb-size lobsters." A piquant chicken and andouille gumbo was much better; its deep, beefy base was enlivened through onions, celery, garlic, and peppers. Duck and oyster gumbo was good, too, although the unusual pairing might put off unfamiliarized palates. I wonder why they don't serve rice with this.

Christabelle's combo starter platter resembled the sort of slapdash smattering of mostly fried foods you'd expect to be served if Mr. Moe's ever held "Bayou Party Night." Crunchily fried eggplant sticks, a clump of lumps of crabmeat imperial tossed with mustard dressing, and spicy shrimp rémoulade would have composed a satisfactory trio, but a baked oyster Alexander was suffocated in a sludgy heap of shrimp/oyster/parmesan mix, crawfish remained scrawny in a fried guise, and soggily fried catfish tasted as if it were suffering from jet lag. Pretty glum gastronomy to be sure, but impressions left by starters eaten at a packed bar, in a recently opened restaurant, offer only the limited perspective of a dazed tourist's snapshot. We'd return at a saner time for a fuller picture. And when Bozhan was a little more awake.

The second visit brought double reservations — meaning we had booked in advance and were slightly skeptical of the food to come. We were seated downstairs instead of at an empty four-top that was seemingly available on the more intimate second level, where tables are clothed in white linen. A clumsy explanation ensued, but the manager treated us to a round of drinks, which was a correct and graceful way to handle things. It seemed, to Bozhan and my wife, that perhaps our waiter had been treated to a round of drinks as well. I preferred to attribute his erratic behavior to quirky personality traits. He was, in his own way, a personable fellow, and wasn't half bad at service — more like quarter bad, because he was overly chatty, brought us the check after we had asked for the dessert menu, and relied on irony to a far greater extent than any waiter should. His über-quirky moment came as he informed me, in absolute terms, I was not going to like the crawfish etouffée I had just ordered.

"How come?" I asked.

"I'm not at liberty to say," he replied in an ominously lowered tone of voice that a spy in imminent danger might use. I went with the "Cajun smothered roasted duck" instead.

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  • Jim C 07/29/2007 11:15:00 PM

    My party and I thought that maybe we just had some bad luck with our service, but after reading this article it seems to be the norm. I want to start off by saying that I NEVER write bad reviews. I am a pretty easy going guy and most of my poor dining experiences I chalk up to being a little annoying. The worst that ever happens is I just never return. Christabelle's Quarter has broken this pattern. There were some good aspects of the experience. I found the decor to be interesting, I was told the steaks were very good, and the manager provided some comps to rectify the situation at the end of the night. We had seen the restaurant on TV and my wife wanted to surprise me for my birthday. She called over a week ahead for a Saturday night and specifically requested a table upstairs. It is a very popular place on Saturday, so the only times were 6:30 and 9:30 for the balcony tables. No problem, we took the 9:30. My party of 7 arrived at 9:25, were told it would just be a short while and went to the bar for some cocktails. We were having fun at the bar, so barely noticed the first 30 minutes pass. Repeated trips to the host station resulted in a seating at 10:30 on the bottom floor under the stairs. Initial service was confused and sloppy. My wife expressed her displeasure to the supposed manager of the seating. He quickly arranged an open table on the balcony to move us to. We thought things were looking up. Because of the move, there was some initial confusion by the wait staff, which I expected and accepted. At midnight our entrees came except for one which we were told at that time they were out of. No alternative was offered, so my friend shared her husband's pasta. We ordered several portions of mashed potatoes. About 15 minutes after our entrees arrived, a half bowl of fries were laid down and we were told they were out of mashed potatoes. Dessert orders for 7 were taken. The waiter returned with only a slice of birthday cake and one cr� brulee. Insincere apologies were provided throughout the night, but nothing else outside of the table change to what we originally reserved. At the end, I called the manager over and discussed the night with him. I asked what he was prepared to do. He said he would take off all of the things we did not receive and my wife's entree which was the cheapest dish at only $19. I told him it was not sufficient and he needed to come back with a better plan. In the end, we were not charged for anything not received, comp for my wife's entree, and an additional $25. A small token considering the high prices we paid for everything else. On the way out, the Ma�e d' asked a friend of mine how the experience was. He told him it was not good, and the Ma�e d' responded with that we should have stayed downstairs..... Even with all of the problems, I would not have had such a bad experience if they were just a little more courteous and acted liked they wanted our business. They obviously have more business than they need so we will help them with that by not going back. I am disappointed as I had been looking forward to this restaurant. This was our experience. If you still decide to go, I hope your experience is much better. Good luck.

 
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