Yes, I agree entirely. People shouldn't be left to fend for themselves. Rats are very difficult to get rid of, and one of the reasons is that the infestation is spread across a number of properties so although you may temporarily get rid of them in your home they will soon be back because they will come back in from next door. There are some things you can do yourself e.g. http://www.pest-control-products.net/717/rats/how-to-get-rid-of-rats/ but what it really needs is a concerted effort by all the stakeholders.