By Zachary Fagenson
By Bill Citara
By Laine Doss
By Laine Doss
By Carina Ost
By Valeria Nekhim
By Hannah Sentenac
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You've just finished dining in a new restaurant, and your companion asks if you liked it. The food was good, but somehow you can't respond that you really liked “it.” Perhaps that element you can't stab your finger at was that the food arrived on blue plates. Or the restaurant featured green walls. Or, in feng shui terms, the space had too many “squares” and not enough “circles.” Or the sound system was cheap, producing a subliminal buzz that your ears may not have registered but your subconscious found, as Baleen's executive chef Robbin Haas says, “akin to Chinese water torture.”
According to industry professionals, the dining experience has as much to do with the design and décor of a restaurant -- which includes everything from the architecture of the dining room to the menu covers to the salt and pepper shakers -- as it does with the food. And when design flaws occur, they can be disturbing in a variety of ways to the patrons, keeping them from returning as effectively as a kitchen that showcases spoiled fish.
Some of these errors are obvious. In Aquaterra, a now-defunct Palm Beach eatery run by noted chef Charlie Palmer, the banquettes had been constructed so far beneath the tables that customers practically needed phone books to reach their meals. At Fish, an oceanic-theme restaurant in Aventura, the wobbly barstools and chairs, which sat on little springs, posed some difficulties, says chef-proprietor Michael Schwartz. “People would get drunk and fall off. Then they'd try to sue us.” Both restaurants are now defunct, but not because of lawsuits.
100 Collins Ave.
Miami Beach, FL 33139
Region: Out of Town
157 Collins Ave.
Miami Beach, FL 33139
Region: South Beach
4 Grove Isle Drive
Coconut Grove, FL 33133
Region: Coconut Grove
Indeed Schwartz, who also owns Nemo and Big Pink, admits Fish had other design/décor problems that had nothing to do with chairs that dumped inebriated customers on their Armani-clad asses. “Everything was blue: the floors, the walls, the bar,” he recalls. “We found out later that blue is subliminally unappetizing. People say not to use the color blue in restaurants, especially for plates.”
Robbin Haas agrees, despite the fact that he serves chilled seafood on blue glass plates. But he argues that the translucence of his plates makes the difference. “When you use deep, dark plates, it's hard to get fingerprints off. Plus cobalt plates don't show food well. You learn that the best plates are the less busy ones with a white base.”
Customers, of course, couldn't tell you that a negative feeling about a particular restaurant came from its plates. Nor would they be able to say that they found the color green equally disturbing. But many designers, such as Stephane Dupoux from the firm Sculptors of Space, have an unwritten rule to never use greenish hues in a dining room. Dupoux, who designed The Strand, Café Tabac, and Opium, among other places, claims “green makes people's faces look white. You'll be looking at the woman across the table from you, and she'll have a white face, and you'll be thinking “Do I look that bad?” Good colors to use? Those that complement skin tone, such as orange, pink, amber, red, and purple.
Lighting, too, is an issue. The whole idea is to make diners look as appetizing as their dinners, apparently. That's why uplighting (those that shine up from the floor) is better than downlighting (those that hang from the ceiling), explains Haas, “because it doesn't cast shadows or turn people ghoulish.” Schwartz also takes lighting to heart. His ostrich-egg lamps, designed by Carl Myers of the now-dissolved firm Studiolido, are Nemo's pride and joy. (Myers now works for Noble House and designed Baleen.) Made from real, blown-out ostrich eggs, the lamps simply glow, “making anyone look good,” Schwartz notes. Plus, he theorizes, the egg shape subconsciously appeals to people because it's so elemental, not to mention universally recognized.
Still, designers often don't have much choice when it comes to dealing with design taboos. While Dupoux says most owners will give him free creative rein, others have specific ideas. For instance at the Mojito Room, a bar in the Amnesia building that Dupoux designed, the proprietors insisted on a green theme to reflect the color of that rum-and-mint cocktail. Thus the bar is frosted Plexiglas underlit with green neon. “It makes you look bad,” Dupoux notes sadly. He's also struggling with the old South Beach Brasserie space, soon to be Touch of South Beach, which he is restoring to its former Jehovah's Witness Kingdom Hall glory, in accordance with historical preservation guidelines. After uncovering the “very busy Cuban-tile floor,” he discovered that the most logical choice for the walls would be green. “But we're being subtle,” he insists.
On the flip side, many proprietors and chefs don't trust designers to make the big -- or miniscule -- decisions that will influence the clientele. Though he scored a success with Carl Myers's work on Nemo, Schwartz was less happy with Myers's design for Big Pink, whose Plexiglas tables are as vibrant as a rock star's dyed hair. “It does set a mood,” Schwartz concedes. “The pink is fun, and we want kids to feel comfortable. But the Plexiglas is horrible; overall it's a cheesy design.” Myers also designed the ill-fated Fish, which marked the end of the pair's collaboration.