In recent years, management has become far more pleasant. A few employee incidents, however, remain memorable. My "unfavorite" was the checkout lady who gabbed endlessly in Spanish with the woman ahead of me. When I protested -- after standing there for ten minutes -- I was, of course, accused of being an anti-Hispanic bigot.

Many customers also leave a lot to be desired. Numerous times I've paid a few dimes out of my own pocket to bring a time-consuming coupon fight to an end.

It's not easy to manage a store that's too small and doesn't have enough parking. But they do keep the store clean, and Publix has always been good with returned merchandise. There is, however, plenty of blame to go around. Store management could end the infuriating practice of constantly blocking the narrow aisles with loaded carts and displays. They could also crack down on customers who park illegally in the lot, blocking other cars and spaces.

The City of Miami Beach could help a lot by moving the one taxi space from the second parking slot, where some doofus decided to locate it, to the first parking slot, and also crack down on taxis blockading the meters. They could also change the cutoff on the meters around the store from 9:00 p.m. to 6:00 p.m., freeing up spaces in the lot during evening hours.

Anyway, thanks for the smiles!
Richard H. Rosichan
Miami Beach

Pretty Good Publix Relations
I've lived in South Beach and have been shopping at Publix for almost seventeen years. I usually bike it, but on those occasions when I drive, I never hesitate to enter the parking lot and I always find a space. The chap in the article who spoke of not even trying to park his Mercedes (not his car, his Mercedes) in the lot is like those snobs who brag of not owning a TV set.

I haven't noted grumpy or otherwise unpleasant shoppers -- but then, I've been doing my own shopping. Mostly, however, I've been genuinely gratified by the patience, politeness, and helpfulness of every employee, even when I've got my head up my Mercedes.

It's unique, it's on the Beach, and it's a pleasure!
Lionel Goldbart
Miami Beach

Last week's article "Copping an Excuse," by Kathy Glasgow, incorrectly stated that Surfside Police Chief Terrill Williamson said he fired a police dispatcher. While a recent State Attorney's Office report did make several references to the "firing" and "termination" of a Surfside Police Department dispatcher, the report did not state that Williamson personally fired the dispatcher or that the chief said he had fired the dispatcher. The dispatcher, however, claims that Williamson forced him to resign. New Times regrets the error.

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